The evolution of F&B businesses Post Covid

Started his career as a helpdesk staff in 1998, Jonathan has over 24 years of experience in various industries in IT, System Administration, and Data centers. He spent most of his time in Japan working with major brands such as Coca-Cola and Lionbridge before joining Hyatt Hotels Corporation in 2019. As a Field Services Technology Director of Hyatt, Jonathan oversees IT projects, hotel IT operations & provides IT business leadership to properties in the Asia Pacific region, excluding the greater China region.

Ravi and his business partner, opened the first Kickin’Inn restaurant in Petersham in septembre, 2018. With 12 stores on the map so far, the home-grown brand aims to deliver premium seafood at an affordable price to the Australian community. Together with his business partner, Ravi’s vision is to open 100 restaurants nationwide, making a difference in Australia by helping the economy, generating jobs and contributing to local communities. When Ravi is not managing his restaurant chain he’ll be found teaching at Western Sydney University, mentoring leaders in Business Skills, Public Speaking and providing consultancy services to other CEOs and business leaders around the world

Mark Rademaker is the Global head of Hospitality at Adyen. A global strategic business leader with expertise in reducing friction in the travel and hospitality industry using payments. He helps drive creative solutions using digital and fintech. With over 15 years of experience in the travel industry, Mark has held senior positions both on the supplier side, working for two airlines in both commercial and financial roles. Most recently, he led emerging markets for a card scheme focusing in travel payments. Mark joined Adyen to focus on enhancing payment flows and the customer experience in the travel and hospitality industry with a key focus on conversion rates and profitability.

James has over 15 years hospitality payment technology experience working with global customers on their payment integration strategy and implementation across all regions. As Senior Director, Shiji Payment Solutions, James oversees the product, development and implementation functions of the product globally.