23 octobre
10 AM CET
Guest Experience Benchmark LIVE: A summer to remember - Q3 in focus with surprising insights
Shiji Buzz
The Shiji Buzz will give you a sneak peek of what is to come for Shiji products and the industry as a whole.
Watch the recording
Hosted by Jessica Kurtz and Bruno Saragat, this session brings Q3 into focus with expert analysis and visual insights. We’ll explore how guest sentiment evolved during the peak summer season, how satisfaction levels shifted across hotel segments, and what stood out across global and regional markets, especially in Europe.
Our speakers
Jessica Kurtz
Global Product Ambassador, ReviewPro Reputation
Como Global Product Ambassador de Reviewpro Reputation, conecto las necesidades de los hoteleros con la fuerza del producto, transformando insights en impacto para toda la industria.Fluida en inglés, español y alemán, y con doble ciudadanía (EE. UU. + Alemania), me desenvuelvo con facilidad en entornos globales y multiculturales. Siempre curiosa, siempre construyendo el puente entre la tecnología y el servicio.
Bruno Saragat
Sales Engineer, Shiji
With 11 years of experience in the hotel industry, Bruno Saragat has excelled as both a CRM Manager and Revenue Manager. During his tenure, he successfully implemented the Shiji ReviewPro solution for a hotel group, which led to his current role as a Sales Engineer at Shiji. In this position, he focuses on Reviewpro Reputation and Daylight PMS.
Bruno holds a PhD in Human Biology and Biochemistry, along with master’s degrees in Hospitality Administration, Revenue Management, and Product Management.
About the Shiji Buzz events
The Shiji Buzz will give you a sneak peek of what is to come for Shiji products and the industry as a whole. With our product and industry experts, we will discuss how the industry is always changing and ways that Shiji can support your vision and direction. We will take you on a journey by exploring everything from guest services, increasing revenue, and utilizing technology to your advantage in this process.
