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Hotel Nikko Style Niseko Hanazono
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Hotel Nikko Style Niseko Hanazono partnered with Shiji to implement Infrasys POS and Stellaris Digital Dine, creating a fully integrated, digital-first F&B operation. The solutions automated ordering and billing, enabled real-time visibility, and introduced guest-driven mobile ordering.
The hotel achieved 10–15% faster table turnaround, 15–20% faster service times, and 98%+ order accuracy, while improving the guest experience with simple, contactless ordering. With planned expansion across additional outlets, the property is well positioned to scale its data-driven F&B strategy.
The Hotel Nikko Style Niseko HANAZONO, part of the Okura Nikko Hotels portfolio, opened with the goal of delivering a fully digital, lifestyle-driven guest experience in Hokkaido’s world-famous ski resort region. To achieve this, the hotel partnered with Shiji Group to implement Infrasys POS and Stellaris Digital Dine (Mobile Ordering), two integrated solutions designed to streamline restaurant operations, enhance staff productivity, and offer seamless digital ordering for guests.
This study examines the operational outcomes of integrating cloud-based POS and digital ordering platforms at Hotel Nikko Style Niseko HANAZONO.
Key research questions included:
To create a fully connected and efficient Food and Beverage ecosystem from the hotel’s opening day, capable of:
The first phase was implemented at Style Kitchen, the hotel’s signature restaurant and pick-up dining venue, with planned expansion to bar and lobby outlets.
This case study draws from interviews with Mr. Nay Win Q (Assistant Director of Food and Beverage) and operational data from daily Food & Beverage activities. The analysis evaluated the impact of Shiji’s solutions on efficiency, accuracy, and guest satisfaction, comparing pre-implementation challenges to post-launch results.
The findings combine both qualitative staff feedback and quantitative performance metrics to assess improvements in real-time operations and guest experience.
Before implementation, Food & Beverage operations at previous properties experienced fragmented POS systems, manual order handling, and limited visibility. At Nikko Style Niseko Hanazono, Shiji’s integrated cloud-based systems resolved these issues immediately.
Results achieved:
“With Infrasys POS and Stellaris Digital Dine, our team can focus on guest interaction instead of manual input. We’ve reduced table turnaround time by about 10–15%.”
Nay Win Q, Assistant Director of Food and Beverage
During high-volume periods, mobile ordering and real-time kitchen routing shortened order-to-service times by approximately 15–20%.
The combination of Infrasys POS and Stellaris Digital Dine has nearly eliminated handwritten and billing errors.
Minor Wi-Fi issues during large group events were quickly resolved by Shiji’s local support team in Japan, ensuring stable long-term performance.
Stellaris Digital Dine has enhanced the guest experience by offering intuitive, contactless ordering.
Guests can browse menus, place orders, and pay directly from their devices, ideal for pick-up service operations.
Highlights:
Guest feedback prompted a UX refinement to replace the QR button label from “お会計” (checkout) to “注文確定” (confirm order) for improved clarity.
The Infrasys POS system enables real-time analytics for agile decision-making:
“Live data access allows me to respond immediately to guest demand and sales trends. It also improves communication accuracy for management and budget planning.”
Nay Win Q, Assistant Director of Food and Beverage
The hotel plans to expand QR-based and mobile ordering to additional outlets, including the bar and lobby areas, to optimize service during peak hours.
Integration with Kulum Package Control (KPC) is underway to automate package coordination between the Front Office and Food & Beverage.
Future plans include:
Through its partnership with Shiji, Hotel Nikko Style Niseko Hanazono has established a high-performing, data-driven F&B ecosystem that supports operational excellence and a digital-first guest experience. With real-time analytics, automation, and dependable local support, the hotel is now well-positioned to scale its digital transformation and maintain exceptional guest satisfaction for years to come. With real-time analytics, automation, and dependable local support, the hotel is now well-positioned to scale its digital transformation and maintain exceptional guest satisfaction for years to come.
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, Distribution, Paiements, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
With more than 5,000 employees across the world, Shiji is a trusted partner for the world’s leading hoteliers, delivering technology that works as continuously as the industry itself. That’s why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions.For more information, visit shijigroup.com
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