Shiji étend les capacités de ReviewPro avec des réponses basées sur l'IA, améliorant ainsi sa suite de gestion de la réputation.

BARCELONA, Spain, novembre 19, 2024 – Shiji, the global leader in hospitality technology, announced today the addition of AI-driven review responses within its ReviewPro platform, an enhancement designed to empower hotel staff in providing quick, branded, and personalized responses to guest reviews. This new feature enhances the comprehensive ReviewPro suite, offering hoteliers a complete solution for reputation management that integrates seamlessly with major review platforms, including Booking.com and Google.

La fonction intégrée de réponse aux évaluations par l'IA permet aux hôtels de générer des suggestions de réponses adaptées à l'établissement que le personnel peut approuver et envoyer directement aux clients par l'intermédiaire des OTA et des plateformes d'évaluation. Cette fonction permet une communication personnalisée et multilingue, assurant la cohérence du ton et de la voix de la marque sur tous les canaux, tout en améliorant l'efficacité des réponses et en libérant le personnel de l'hôtel pour qu'il se concentre sur l'engagement en personne avec les clients.

“With the introduction of AI-driven responses in ReviewPro, we’re excited to help hotels optimize their guest communication and reputation management processes,” said Wietse Bijzeit, VP, Global Solutions Architect at Shiji. “By automating review response suggestions and maintaining brand consistency, ReviewPro provides a complete solution that supports hotels in enhancing the guest experience and strengthening operational efficiency.”

La nouvelle fonction de réponse à l'examen de l'IA comprend:

• Personalized and Consistent Responses: Uses property-specific insights to tailor responses, ensuring brand-aligned messaging that resonates with guests.

• Multilingual Support: Automatically translates responses into the guest’s preferred language, allowing teams to engage with an international audience more effectively.

• Flexible and Secure Configuration: Offers control at the account, group, or property level with user management options for response generation and approval, along with volume management and usage reports.

• Enhanced Productivity: Streamlines the review management process, saving time for hotel staff and enabling rapid response without sacrificing quality.

Désormais doté de réponses générées par l’IA, Shiji ReviewPro offre aux hôtels un outil complet pour gérer efficacement les avis en ligne, en soutenant davantage les établissements dans le traitement rapide des retours clients et en contribuant, en fin de compte, à un niveau supérieur de satisfaction et de fidélité des clients.

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À propos de Shiji

‍Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution, and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information, visit shijigroup.com.