La mission de Shiji est de fournir à l'industrie hôtelière une pile technologique complète et moderne, sécurisée, évolutive et prête pour l'avenir.
Your privacy is important to us and we, in Shiji Group, believe that privacy is good for business. We are therefore committed to protecting information about you (“Personal Data”) when you:
Please read this information carefully.
Please note that the aim of this Notice is to provide a common understanding of how your Personal Data is handled by us, regardless of the specific data controller within the Shiji Group. Therefore, whenever this Notice refers to “Shiji”, “us”, or “we”, it refers to the respective data controller within our Group that processes your Personal Data for at least one of the purposes listed in this Notice.
For example:
As a result, you shall interpret the Notice from the perspective of the relevant Shiji Group entity acting as the data controller for your specific interaction.
We process information about you that you have provided to us, information that originates from your activities on the Websites, and information collected from other sources (such as e.g., from the company you are associated with). The sources and categories of Personal Data that we process are generally as follows:
1. Information we collect directly from you.
2. Information we collect automatically.
We collect, use, disclose and store information about you for defined purposes:
1. To interact or use the Websites or register/attend any of our Events.
How do we use your Personal Data will depend on how you use our Websites, the choice you make in your settings and your other decisions (for example if you decide to subscribe to the Newsletter). We will use the data collected via the Websites to:
The legal bases for processing Personal Data for the purposes outlined above include:
The data processed for these purposes may include:
2. To provide access to any of our services and to perform other obligations imposed on us.
We use the information we collect from our customers or business partners and their representatives in connection with the services we provide or receive, to:
The legal bases for processing Personal Data for the purposes outlined above include:
The Personal Data processed for each above purpose include:
Shiji is a global company, and we may disclose your Personal Data to different legal entities both within our Group and to third parties:
As a multinational company, we acknowledge the global reach of our operations and the diverse locations of potential data recipients. Considering this, if Personal Data needs to be transferred to a recipient situated in a country lacking adequate protection of Personal Data, Shiji is committed to implementing appropriate measures to safeguard this information in compliance with applicable data protection laws.
For instance, when transferring data originating from the European Economic Area (EEA) to countries outside this region, we ensure that your Personal Data is transmitted to these destinations in accordance with established data transfer mechanisms. One such mechanism employed by Shiji is the use of the European Commission's Standard Contractual Clauses, which serve as a recognized framework for ensuring the protection of Personal Data during international transfers.
Should you wish to receive a copy of the list of safeguards implemented by Shiji for transferring Personal Data, please contact our Data Protection Officer at dpo@shijigroup.com or using the address provided below.
We retain your Personal Data for as long as necessary to fulfil the purposes outlined in this Notice unless a longer retention period is required or permitted by law. When we no longer need to retain your Personal Data, it will be securely deleted or anonymized in accordance with our data retention policies and procedures.
You can opt not to disclose Personal Data to us, but keep in mind some of it may be necessary to use our services, or to advantage of some of our features (for example to be able to receive the Newsletter).
Marketing Communication and Newsletter
You can opt-out of receiving marketing communication from us at any time, by using the “Unsubscribe” link in the e-mail communication we send.
If you use Shiji Services, we will send you non-marketing communication, for example the service-related e-mails or answers to your query. You cannot unsubscribe from these e-mails.
Cookies
You may control the use of cookies at the browser level. You can deactivate the use of cookies in the settings of your browser at any time. To find out how to change the settings, please consult the help function of your browser. However, we want to make you aware that if you choose to disable cookies, it may limit your use of certain features or functions on the Websites.
Google Analytics
For more information on how to opt out of data collection through Google Analytics, you may want to visit the Google Analytics Opt-out Browser Add-on, click here.
Interest-Based Advertising
Some third-party service providers that we engage (including third-party advertisers) may also place their own cookies on your browser. If you wish to opt out of interest-based advertising, click here. Note that this Notice covers only our use of cookies and does not include the use of cookies by such third parties.
You have specific rights concerning your Personal Data. We ensure that these rights are respected in accordance with the applicable laws, and we strive to promptly address to any requests pertaining to them.
EU/EEA and UK residents
As a resident of the EU/EEA or UK, you are entitled to the following rights:
U.S. residents
As a resident of the United States, you have certain rights concerning your personal information in accordance with applicable state data protection laws. For purposes of this section, the term “Personal Data” includes both “Personal Information” and “Personal Data” as defined by applicable laws.
If your Personal Data is subject to a privacy law in your state, you may have the following rights:
Under certain state laws, you are entitled to additional protections regarding your Personal Data.
While we do not sell the Personal Data we collect, we may disclose your Personal Data for other specific purposes. These purposes are not considered a sale and include:
Under applicable law, there may be circumstances where we are unable to delete your Personal Data. For instance, if it is necessary for completing transactions, providing the requested services, maintaining security, or for complying with the law. Additionally, we are not obligated to delete Personal Data that we did not directly collect from you.
If you are a resident of Virginia, Colorado, or Connecticut, we will not process your Sensitive Data (as that term is defined under the Virginia Consumer Data Protection Act; the Colorado Privacy Act; and Connecticut’s Act Concerning Personal Data Privacy and Online Monitoring) without your prior consent.
How can I exercise my Data Subject rights?
If you would like to access, update, rectify, and delete any Personal Data we hold about you, or exercise any other data subject right available to you under the applicable law, please send your request to dpo@shijigroup.com or contact our Data Protection Officer using the address provided below.
Please note that we may ask you to identify yourself via the applicable authentication mechanism before responding and acting upon such request. We kindly remind that you also have a right to complain to a data protection authority.
We reserve the right to modify this Notice at any time. If we make material changes to this Notice, we may notify you on this Website, by a blog post, by email (if available), or by any method we determine. The method we chose is at our sole discretion. We will also change the "Last Updated" date at the beginning of this Notice. Any changes we make are effective as of this Last Updated date and replace any prior notices.
If you have any questions or concerns about this Notice or want to exercise your right set out above, please contact us by:
We have designated a Data Protection Officer (DPO). The DPO name and contact information are as follows:
Shiji EU Data Protection Officer
Shiji Poland Sp. z o.o.
Chorzowska 148
40-101 Katowice, Poland
E-mail: dpo@shijigroup.com
Privacy Policy, effective date: mars 13, 2019, last updated date: juin 19, 2020
Your privacy is important to us and we, in Shiji Group believe that privacy is good for business. We are therefore committed to protecting your Personal Data, collected both through our Website and for a range of business purposes in connection to provision of our products and services (collectively the “Services”).
Introduction
This Privacy Policy (the “Policy”) constitutes the Privacy Notice and applies when you visit a Shiji Group owned or operated websites or use any Shiji Portal made available to the users.
A reference to “Shiji”, “we”, “us” or “our” is a reference to Shiji (Hong Kong) Limited and its relevant affiliates involved in the collection, use, sharing, or other processing of Personal Data. You can find our address and our affiliates here: https://www.shijigroup.com/worldwide-directory
Please note that depending on which Shiji Group entity you contract with to provide Services, the following entities may be a data controllers responsible for processing your Personal Data: https://www.shijigroup.com/worldwide-directory
The Shiji Group owns and operates several websites (the “Shiji Group Websites”):
https://support-intl.shijigroup.com/portal/shijigroupintl
https://support-intl-ac.shijigroup.com/portal/en/signin
https://support-intl-concept.shijigroup.com/portal/en/signin
https://hetras.shijigroup.com/
https://concept.shijigroup.com
https://infrasys.shijigroup.com
This Privacy Policy aims to inform you about how we collect, use, disclose and store information about you when you:
- Interact or use Shiji Group Websites, for example when you request a demo or request information about our Services including via the Contact forms and a telephone enquiry service,
- Register and/or attend any of our events, webinars, or the conferences we attend (collectively “Events”),
- Requesting any Marketing information, for example when you subscribe to our Newsletter, and
- If you use any of Shiji Services, for example when you are a user to Shiji Services and submit a ticket to Shiji Support Centers, or if you decide to call our Support Center.
What information does Shiji collect?
Information You Provide to Us
From Websites or Events: When you use Shiji Group Websites, we collect Personal Data you provide directly to us when you make contact with us, for example, on our “Request a demo” (or similar) online form, if you send as a query via the Contact form or if you register for our webinar. The type of data we collect directly from you includes: name, email address, country, phone number, company, property name, as well as any additional information you choose to include in the Contact form.
From Services: When you use Shiji products and services we receive and store data provided directly to us. For example, when setting up new users, or log-in to the any Shiji Portal, we collect Personal Data such us: name, e-mail address, phone number.
Information We Collect Automatically
Cookies are used on some pages of our Website. Even if you do not contact us via our online Contact form or e-mail, we automatically collect certain information about your use of the Website.
A cookie is a small amount of data that is placed in the browser of your computer when it is used to visit a Website. Cookies facilitate the transfer of specific content, such as to help us identify popular sections of our Website. The information we collect automatically includes your IP address, the date and time you accessed our Website, the hardware, software or internet browser you used and information about your computer’s operating system, including language setting and pages viewed.Therefore, we use cookies for various purposes, including but not limited to tracking User preferences or web pages visited while browsing our Website. We do it, in order to offer you a convenient online Service featuring numerous functions that suit the User’s actual preferences.
Some of the cookies we commonly use are listed below. This list is not exhaustive and its primary purpose is to illustrate the type of cookies you may encounter on Shiji’s website:
Different types of cookies that we collect
A cookie that we collect can be classified by its lifespan and the domain to which it belongs. By lifespan, a cookie is either a:
- session cookie which is erased when the user closes the browser or
- persistent cookie which remains on the user's computer/device for a pre-defined period of time.
As for the domain to which it belongs, there are either:
- first-party cookies are cookies set by Shiji Group;
- third-party cookies are cookies that another party places on your device thorough our Services. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.
Third-Party Session Cookies: linkedin.com, ads.linkedin.com, e2.bablic.com
Shiji may disclose your information to third party providers inside or outside your country of residence to perform services for Shiji Group.
Third-Party Domains That Install Cookies: www.linkedin.com, linkedin.com, ads.linkedin.com, facebook.com,e2.bablic.com, d1tdp7z6w94jbb.cloudfront.net, global-uploads.webflow.com
Cookie OPT-OUT (Deleting Cookies):
You may control the use of cookies at the browser level. You can deactivate the use of cookies in the settings of your browser at any time. To find out how to change the settings, please consult the help function of your browser. However, we want to make you aware that if you choose to disable cookies, it may limit your use of certain features or functions on the Website.
Data Analytics and Targeting
We also employ third party companies, such as Google Analytics, and individuals to facilitate our Website, to assist us in analyzing how our Website is used by the Users. We and third parties may use cookies, pixels and other technologies that automatically collect information about you.
We may also work with third parties to serve ads to you as part of a customized campaign on other websites. These third parties may also collect personal information about your online activities over time and across different websites when you use our website to help predict your preferences and to display (and to enable other third parties to display) ads to be more likely to be of interest to you. These services track information about Users including IP address, browser type, referring and visited pages as well as time spent on actual pages. We note however, that the IP address transmitted from your browser, as part of Google Analytics will not be merged with other data from Google. To learn more how Google may use information collected through our Website, click here.
Some third-party service providers that we engage (including third-party advertisers) may also place their own cookies on your browser. If you wish to opt out of interest-based advertising, click here. Note that this Privacy Policy covers only our use of cookies and does not include use of cookies by such third parties.
Google Analytics OPT-OUT:
For more information on how to opt out of data collection through Google Analytics you may want to visit the Google Analytics Opt-out Browser Add-on, click here.
How We Use Your Information
Websites or Events:
How do we use your Personal Data will depend on how you use our Website, the choice you make in your settings and your other decisions (for example if you decide to subscribe to the Newsletter). We will use the data we collect via Shiji Websites:
Our use of your Personal Data may be based on our legitimate interest (e.g. to ensure network and information security or to provide a demo following your request), and for the direct marketing purposes, or on the basis of the consent you provide (e.g. when you submit to the Newsletter).
Services:
We may use the information we collect from our customers and their users in connection with the Services we provide, including to:
We may use your Personal Data in this context based on the contract that we have in place with the customer or our legitimate interest (e.g. the prevention of fraudulent activities). In particular, when you contact Shiji Customer Support your telephone conversation are recorded to monitor the quality of the telephone conversations, where we have a legitimate interest in recording telephone conversations, because the recordings enable Shiji to improve its service, while the infringement on the customer privacy is limited.
How We Share Information to Third Parties
Service Providers:
We may share your Personal Data with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include (for example) help desk software providers (ZOHO CRM) and the cloud computing service provider (AWS).
Shiji Group companies:
We may share your Personal Data with our parent company, subsidiaries and/or Shiji affiliates for the purposes consistent with this Privacy Policy.
Disclosures required by law:
Under certain circumstances, we may be required to disclose Personal Data in response to valid request by the authorities.
Security
It is really important to us that your information is safe, whether it is information you provide to us or whether it is the information we collect it automatically. We use a secure, encrypted connection (using a TLS protocol) on all Shiji Group Websites where Personal Data is transmitted. We have also installed technical and organizational measures in order to safeguard Shiji Group Websites against loss, theft, misuse, destruction, access, changes or the distribution of your data by unauthorized parties. Although we use reasonable efforts to help protect your information, transmission via the Internet is not completely secure, and we cannot guarantee the confidentiality of information transmitted to us over the Internet.
Retention
The Personal Data that you submit to us will only be retained as long as required for the purpose for which it was collected or as required to do so by law.
Your Privacy Rights
You can opt not to disclose data to us, but keep in mind some data may be necessary to log in to the Services, or to advantage of some of our features (for example to be able to receive the Newsletter).
Cookies and Google Analytics
For more information on how to opt out of data collection through Google Analytics please click here. For cookies, you can deactivate the use of cookies in the settings of your browser at any time, click here.
Marketing Communication and Newsletter
You can opt-out of receiving marketing communication from us at any time, by using the “Unsubscribe” link in the e-mail communication we send.
If you have any user account for Shiji services, we will send you non-marketing communication, for example the service related e-mails or answers to your query. You cannot unsubscribe from these e-mails.
How can I exercise my Data Subject rights?
If you would like to access, update, rectify, and delete any Personal Data we hold about you, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR), please send us a request to dpo@shijigroup.com, or write to us at the: Data Protection Officer contact details
Please note that we may ask you to identify yourself via the applicable authentication mechanism before responding and acting upon such request. We kindly remind that you also have a right to complain to a Data Protection Authority, for more information please contact your local Data Protection Authority. For more information click here.
California Privacy Rights
This section provides additional details about the Personal Data we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act (the “CCPA”).
For more information about the Personal Information (as such the term is defined in the CCPA) that we have collected over the last 12 months, please see the Data we collect through this Website section above. We collect this information for the business and commercial purposes described in the How We Use Your Information section above. We share this information within Shiji Group described in the How We Share Your Information section above. Please note that Shiji use third-party cookies for our advertising purposes as described in Third party cookies section above. Shiji does not sell (as such term is defined in the CCPA) the personal information we collect.
Whereas with certain limitations, the CCPA provides California consumers the right to request to know more details about the personal information that is being collected (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and not to be discriminated against for exercising these rights.
Please note that we may ask you to validate your California residency before responding and acting upon such request. California consumers may make a request pursuant to their rights under the CCPA by contacting us at dpo@shijigroup.com
Updates to our Privacy Policy
We reserve the right to modify this Policy at any time. If we make material changes to this Policy, we may notify you on our Website, by a blog post, by email (if available), or by any method we determine. The method we chose is at our sole discretion. We will also change the "Last Updated" date at the beginning of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies.
How to contact us
If you have any questions or concerns about this Privacy Policy or want to exercise your right set out in this Privacy Policy, please contact us by:
Data Protection Officer details:
Shiji has designated a Data Protection Officer (DPO). The DPO name and contact information are as follows:
Shiji EU Data Protection Officer
Shiji Poland Sp. z o.o.
Chorzowska 148
40-101 Katowice, Poland
E-mail: dpo@shijigroup.com .