Chatrium Hospitality choisit Shiji PMS pour accélérer sa transformation numérique et évolutivité

BANGKOK, Thailand, octobre 15, 2024 - Shiji, the hospitality technology leader, is proud to announce that Chatrium Hospitality, a distinguished leader in the hospitality industry, has taken a significant step in its digital transformation journey by selecting Shiji PMS - Shiji Enterprise Platform. This strategic move is aimed at enhancing operational scalability and delivering unparalleled guest experiences across its diverse portfolio of properties in Thailand, Myanmar, and Japan.

Renowned for its 5-star services, uncompromising excellence, and personal touch, Chatrium Hospitality has gained a foothold as a growing and leading independent hotel group in Thailand and manages 11 properties under two core brands, Chatrium and Maitria, totaling over 3,100 keys. The first property that went live with Shiji PMS, Infrasys Point of Sale, and Digital Dine is Chatrium Hotel Riverside Bangkok, an award-winning hotel set on the East Bank of the mighty Chao Phraya River. Changing their PMS from a legacy system to the Shiji Enterprise Platform marks a new era of technological innovation for the group. Chatrium Hospitality has been a valued Shiji customer for nearly a decade, previously utilizing Shiji ReviewPro to manage guest satisfaction and reputation. This expanded partnership reflects the brand’s commitment to continuous innovation and excellence in service delivery.

Nikkie Singh, Senior Vice President APAC & Middle East at Shiji Group, commented: “We are thrilled to deepen our collaboration with Chatrium Hospitality by providing our enterprise level PMS solution to support their growth and digital transformation efforts. Over the years, our partnership has been built on mutual trust and a shared commitment to excellence. Since its introduction, Shiji PMS has become the go-to choice for luxury hotels, known for its advanced features and future-proof technology. With features like seamless integration, robust data security, and enhanced operational efficiency, Shiji PMS will empower Chatrium to continue delivering exceptional guest experiences as they expand. We are thrilled to support them on this transformative journey and to help them achieve even greater success.”

Rene Balmer, Chatrium Hospitality’s Group General Manager Director added: “At Chatrium, we are committed to embracing technologies that not only streamline our operations but also elevate the personalized services that define us. Partnering with Shiji to implement their PMS and other solutions is a key step in modernizing our infrastructure. We’re particularly excited about the Single Guest Profile feature, which will give us deeper insights into guest preferences and behaviors, allowing us to continue our mission of providing exceptional, tailored experiences that create remarkable moments for every guest.”

Alors que Chatrium Hotel Riverside Bangkok ouvre la voie à cette transformation numérique, le groupe prévoit de déployer les solutions PMS et cloud avancées de Shiji dans des propriétés supplémentaires, garantissant ainsi une croissance évolutive et une satisfaction client supérieure.

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À propos de Shiji

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution, and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information, visit shijigroup.com.

À propos de Chatrium Hospitality

Chatrium Hospitality est un groupe hôtelier international fondé en Thaïlande qui gère et possède des hôtels et résidences de luxe et élégants en Thaïlande, au Myanmar et au Japon. Il est né d'une passion pour offrir à ses clients des moments remarquables et créer des liens émotionnels avec les destinations grâce à une hospitalité chaleureuse, une ambiance culturellement immersive, un confort contemporain et un respect de l'environnement. Du centre-ville cosmopolite de Bangkok à la beauté idyllique du lac royal de Yangon, en passant par les pistes de ski palpitantes de Niseko, que vous soyez en voyage d'affaires ou de loisirs, pour un séjour de longue ou de courte durée, Chatrium Hospitality vous place exactement là où vous le souhaitez. Le groupe exploite également une gamme d'hôtels branchés adaptés au voyageur averti et indépendant sous la marque Maitria, A Chatrium Collection.