2024 Guest Experience Benchmark: Uncovering the Trends That Matter

"Rudeina brings over 12 years of experience in the hospitality technology sector, specializing in driving innovation and enhanced guest experiences for hotels. As Head of the Sales Engineers department at Shiji Group, she leads a team focused on delivering best-in-class solutions for hoteliers, empowering them to streamline operations, enhance guest experiences, and embrace digital transformation. Passionate about leadership, strategy, and technology, Rudeina plays a key role in aligning Shiji’s suite of invaluable products with the evolving needs of the hospitality industry. Outside of work, Rudeina enjoys dancing, cooking, and exploring new destinations connecting with different cultures"

With 11 years of experience in the hotel industry, Bruno Saragat has excelled as both a CRM Manager and Revenue Manager. During his tenure, he successfully implemented the Shiji ReviewPro solution for a hotel group, which led to his current role as a Sales Engineer at Shiji. In this position, he focuses on the Shiji ReviewPro solution and the Shiji Enterprise Platform (PMS). Bruno holds a PhD in Human Biology and Biochemistry, along with master’s degrees in Hospitality Administration, Revenue Management, and Product Management.